Our Response to COVID-19

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, F.X. Caprara Chrysler Jeep Dodge Ram of Watertown is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs. We hope you and your families are doing well during this very challenging time. We wanted to let you know that not only are our service departments open, but the sales department are now fully re-open, with some restrictions, per the Governor's updated orders for retail businesses. The health and safety of our employees and our customers is our top priority during this difficult time.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

In keeping with the Guidelines outlined by the State, we have modified our business hours and operating policies for your continued safety and increased convenience. This includes the use of face masks and other personal protective equipment as appropriate, and the ongoing sanitation processes for the dealership and all vehicles.

  • We have developed a NY Forward Safety Plan. The plan details our processes for Facility Cleaning, Social Distancing and Employee Health Screening. The plan is available for your review upon arrival at the dealership.
  • As for our showrooms, we will be open for both appointments and walk-ins, but staying safely within the maximum permitted occupancy levels (50% of the store's permitted occupancy as documented on the occupancy permit). If you prefer to shop remotely, we continue to offer touchless vehicle demonstrations, appraisals, and deliveries.
  • In order to maintain social distancing practices to keep our valued customers and associates safe, we are dividing our teams whereby some will be working in the store and others remotely. This ensures we keep everyone as safe as possible, while allowing us to serve you in a timely manner.
  • Should your vehicle need maintenance, repairs or recalls, you can continue to bring it to the service department, or, if more convenient, please take advantage of our pickup & delivery service.

How you can properly prepare for a safe visit:

For your protection and the protection of our associates and other guests, please observe these guidelines published by the state of New York and the CDC:

  • Please refrain from visiting if you exhibit any of the symptoms as noted by the CDC. Symptoms include: cough, shortness of breath or difficulty breathing, or at least two of these symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell.
  • Maintain physical distance between other customers and store associates. Stay at least 6 feet (about 2 arms' length) from other people.
  • Limit who you bring into the dealership, particularly children.
  • Please bring water or other refreshment with you as our vending services must remain closed.
  • Face coverings are now required as part of a visit. If you do not have a covering available, the dealership will provide a mask to you
  • Thorough cleanings of all dealership facilities daily
  • Sanitizing gel and foam stations available on-site
  • Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
  • Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time. 

If we can help you in any way, please don't hesitate to reach out to any of our stores. Our General Manager and their sales and service teams are standing by

Hours

  • Monday08:30AM - 08:00PM
  • Tuesday08:30AM - 08:00PM
  • Wednesday08:30AM - 08:00PM
  • Thursday08:30AM - 08:00PM
  • Friday08:30AM - 08:00PM
  • Saturday08:30AM - 06:00PM
  • Sunday10:00AM - 03:00PM

How can we help?

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  1. F.X. Caprara Chrysler Jeep Dodge Ram of Watertown

    18476 US Route 11
    Watertown, NY 13601-5324

    • Sales: (315) 836-4726
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Get in Touch

  • Contact our Sales Department at: (315) 836-4726
  • Monday08:30AM - 08:00PM
  • Tuesday08:30AM - 08:00PM
  • Wednesday08:30AM - 08:00PM
  • Thursday08:30AM - 08:00PM
  • Friday08:30AM - 08:00PM
  • Saturday08:30AM - 06:00PM
  • Sunday10:00AM - 03:00PM